Ratings & Reviews

Overall Rating

4.00(58 reviews)96.6% of customers recommend this property

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Resident Reviews

Clean, mostly quiet and friendly peoplesubmitted by Edward D. - |Recommended: YesClose to high way and restraunts and other activities
response from property -Thank you for taking time to review Zona Rio. We are so glad that you are enjoying being here and look forward to future opportunities to serve you.
Beautiful apartment viewsubmitted by Loujain A. - |Recommended: YesI moved to Zona Rio apartment 4 months ago what I like the most about my apartment that it has a great view with a cheap price, however, someone broke into my friend car and stole her stuff and I believe that we are not the only one who complained about having their cars being broken into. I suggest adding cameras to secure the parking lot just in case someone broke into another car we will be able to find out who did it. Overall, I love living in Zona Rio.
response from property -Good Morning Loujain, thank you for taking the time to review Zona Rio. We are sorry to hear about your friend's misfortune. If you'd like to discuss the measures we do take at Zona Rio to limit this sort of activity please feel free to contact me in the office. We are glad to know that you are otherwise enjoying your residency at Zona Rio and look forward to the opportunities to serve you in the future. Denise Trentacosta
A Nice Safe Placesubmitted by Kayla P. - |Recommended: YesI have lived here now for almost 9 months and I really like it here. I feel very safe in this apartment complex and the customer service of the office is excellent. I have renewed my lease for another year and feel comfortable staying.
response from property -Thank you for the kind review Kayla. We strive to offer you and all residents a great experience. We look forward to your continued residency and the opportunities to serve you in the future.
Great staff, clean, comfortablesubmitted by Viviane H. - |Recommended: YesAmazing staff. Shelby is very friendly and professional so does everybody else. I've lived in other places in Tucson and this is a clean and well maintained community and I feel very comfortable living here. I'd definitely recommend this place to a friend.
response from property -Thank you for the kind words Viviane; we enjoy having you here. Please let us know if there is anything we can do to serve you in the future.
Great place to livesubmitted by Shynnah T. - |Recommended: YesThe apartment is located in a great area and it is a quiet and peaceful place to live. The staff are nice and give good customer service.
response from property -Thank you for taking the time to review your community! We really appreciate having you here and look forward to continuing to serve you.
Good for valuesubmitted by Lorena R. - |Recommended: YesThe only thing I don't like is that there are a few roaches and even if you submit a work order it seems that nothings gets done.
response from property -Good Morning Lorena, I am sorry to hear that you are having a few challenges here at Zona Rio. I would like very much to hear more about what is going on. It seems that our computer program is showing only 1 request for service that was completed 2 days after it was received; would you please give me a call so that we can speak about what else might be a challenge at this time? We are committed to your satisfaction and service; and as a result welcome the feedback you have provided. Denise Trentacosta, ARM Community Manager 520.624.6500
Nice and comfortablesubmitted by Dalilah D. - |Recommended: YesI really enjoy living at zona rio. Great location and very nice apartment.
response from property -Thank you for the kind words Dalilah! We greatly appreciate the opportunity to serve you and look forward to continually improving on your customer experience.
Nicesubmitted by Shay C. - |Recommended: Yesvery close to I-10 and downtown
response from property -Thank you Shay! We are so happy that you are enjoying living at Zona Rio. Please do reach out should we be able to improve your residency in any way.
Well keptsubmitted by Tyler R. - |Recommended: YesI have no complaints. Walls and floors are a bit thin but I'm not bothered by noise so it's not a big deal.
response from property -Thank you for taking the time to review our community Tyler. We appreciate the opportunity to serve you!
I love the complex, very quiet and clean. submitted by Montserrat G. - |Recommended: YesIts a nice apartment complex, my only complaints about it would be the lack of available parking, there are a few disabled cars sitting in the lots that need to be towed seeing as they are just sitting there with clutter and debris all over them. There is a lack of covers for the parking spaces that would be nice to have in tucson weather, and there is no gym available for use by tenants.
response from property -I'd like you to know that we greatly appreciate when residents take time from their busy schedules to leave us a review. We look forward to the opportunities to improve our service with comments like yours to guide us. I will certainly look into the matter of disabled vehicles. Thank you again, Montserrat!
Absent officesubmitted by Tommy - |Recommended: NoThey don't have two people working in the office anymore Every time I go down to ask for something to Be fixed or to get a package, it s locked with a showing new resident sign in the window. I went in three separate times on 8 19 17, 1030a, 1230p, 330p. And all three times it was locked. Also had the same issue Friday8 18. It s frustrating for me, and I live here, I can t imagine how much business they lose because of it from people who don t. I've lived here for more than 5 years and I've never had this issue till recently. Worth noting.
response from property -Hello Tommy, thank you for taking the time to review Zona Rio. While I am pleased that this is the first challenge you've had like this in all of your years here, I am still disappointed that you had this experience. Our staffing has not changed in several years, but the combination of a team member being out on paid leave and our busy summer season left you without someone to assist you. I will take your criticism into great consideration when considering new ways that we may serve our residents. Should you wish to continue our dialogue I'd be happy to meet with you.
Great Apartment for College Kidssubmitted by Makenzie D. - |Recommended: YesZona Rio has been great to us. We have lived here since 01 2016 and love the friendly environment. We have a dog, so the abundance of grass and dog friendly staff and residents has been comforting. It is located right by the freeway and downtown, and close to a hospital which is reassuring for those unexpected emergencies. Overall, Zona Rio has been a great first apartment experience for us.
response from property -Good Morning and Thank you so much for the review. We really enjoy getting feedback from our valued residents. The location is really great, we TOTALLY agree and the added bonus of like minded neighbors makes it more complete. Thank you again for the kind words and know that we look forward to serving you!
Residents Management will be missedsubmitted by Sarah O. - |Recommended: YesI have lived many places and while we will be leaving in a few weeks, we will miss living here. We are moving due to my fiance and I buying a house. Not only are Denise and Shelby in the office wonderful, but most the neighbors are friendly and watch out for one another. We have made some friends for life at this complex and will miss many Thank you Zona Rio for providing us a home before moving to our house, it's been great
response from property -Thank you so much for taking the time to review our community. We love that you have enjoyed living here and wish you the very best in the future!
Nice clean livingsubmitted by Raul R. - |Recommended: YesIts clean and quiet with a lot of shopping and good food only blocks sway
response from property -Thank you for taking the time to review our community. We are very glad that you enjoy the location as much as we do.
Love it submitted by Sandra M. - |Recommended: YesI love the professionalism and well maintained complex , I would recommend Zona Rio to all
response from property -Thank you Sandra! We really love having you here as a part of our community.